REFUNDS
&
RETURNS
ALL SALES ARE FINAL
Cancellations will only be accepted before an order has been processed to
Sugar Bear Sweets
We also Suggest for you to purchase our ICE PACKS
SHIPPING
& other information
PURCHASE OUR ICE PACKS TO HELP FROM MELTING WE SUGGEST 2-4 PACKS DEPENDING ON YOUR ORDER
Shipping Policy
All items ship from Surprise, Arizona and may take up to 4 days after you ordered to be dropped off at the post office. We are not responsible for post office or post office holiday schedule .
Cost and Delivery
Shipping is automatically calculated at checkout. Orders will be processed within 2 to 4 business days. Delivery times are not guaranteed. We can only guarantee when your order will be dropped off at the post office.
Hot Weather Advisory:
Refunds will not be given for heat-damaged items or HOT or COLD elements. Be aware of the delivery. We offer to add an icepack to to help minimize this issue. We are not responsible for MELTED CANDY AND UNFORTUNATLEY WILL NOT ISSUE A REFUND OR ACCEPT A RETURN. PLEASE PURCHASE AN ICE PACK OR A FEW.
Incorrect Address
Once your item has shipped, we cannot change the address. Please reach out immediately to www.sugarbearsweets.shop if you need to change the address.
Cancellations
All orders are FINAL SALE once they have been shipped. If you made an order and need to cancel it, please reach out to sugarbearsweets.shop for ALL Order cancellations are subject to a 10% restocking and credit card fee.
Incorrect Or Damaged Orders
Please send picture of the item to sugarbearsweets.shop
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address so we can correct propmtly.
UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.